Job Description:-

The roles and responsibilities of Field Supervisor-ATM

i) Field Supervisor-ATM (FS-ATM) will monitor performance of Field Executive’s-ATM (FE) allocated to him/her and submit monthly performance review to Channel Manager Coordinator / Officer nominated by DGM(B&O) at respective Administrative Office and Field In-charge-ATM (FI)at respective LHO. Besides, Field Supervisor-ATM (FS) will be responsible for visiting all ATMs and ADWMs every quarter equally spread over 3 months in his/her area of operation

ii) Verification/perusal of physical visits done by Field Supervisor-ATM (FS) for the ATMs/ADWMs allotted and apprising the shortcomings to the concerned Regional Manager. He/she should also make surprise visits to ATMs room / lobbies / e-corners to ensure their maintenance, cleanliness, and proper functioning, once a month through Channel Manager Access Card (CMAC).

iii) Monitoring HP-ESQ / OMS Tool for uptime/downtime/faults through portals/ app and extend support to ATM Monitors to follow up with respective stakeholders for early resolution.

iv) Ensure that physical visits of ATM are done by Field Supervisor’s-ATM

v) Obtaining the latest Approved Publicity materials to be displayed in the ATM room from AGM (AC) at LHO and advise the same to Field Executive-ATM (FE) for its compliance.

vi) In addition to periodic visits, visit ATMs in case of exigencies like installation / replacement, vandalism, fraud, fire, flood etc.

vii) Overseeing and coordinating between vendors and operating staff (CAC/Branch) for early resolution/fixing of problems. Any shortcoming must be rectified within shortest possible time in consultation / coordination with controllers / vendors.

viii) Any other situation when his presence at the ATM site is warranted including CAPEX/BLA/TOM Machines

ix) For all the ATMs ensure timely service/resolution of problems of all ATMs in accordance with timelines/SLAs (Service Level Agreement). Feedback to AGM (AC) at LHO, regarding penalties for breach in SLA clauses by vendors

x) To assist AGM (AC) in (a) Site selection as per location guidelines for new ATMs (b) location analysis for existing ATMs assisting relocation wherever warranted.

Xi) Attending to any other situation where his presence is required, as instructed by Regional Managers at RBOs / AC Department at LHO.

xii) Any other ATM related work entrusted by the Bank from time to time.

Experience:- 2-3 Year (Preference is of Service industry, BFSI in Supervisory Role)