Job Description:-

Hiring “Grahak Mitra / Customer Support Executive” for Leading PSU Bank Locations: PAN India Roles

Responsibilities: 

 Educate customers to utilize services available through self-service channels provided by Bank 

 Help and support the customers in giving feedback for services availed. 

 Increasing Sales by making available information on various products and services of the bank to customers / visitors. 

 Ensuring HNI / Wealth / Premier customers are given proper attention / recognition while handling and priority in service. 

 Making available product information brochures, forms, applications etc. to visitors / customers. 

 Helping Customers in using alternate /digital services channels, directing to concerned counter / officer in case of need. 

 Supporting customer in using digital channels like ATM, ADWM, INB, YONO Mobile App etc. 

 Suggesting customers regarding the facility of Toll-free numbers / Call Centre / WhatsApp Banking for account balance related information and other requirements related to ATM / INB / Account Statements etc. 

 Direct customers to the concerned officer for cross-selling of products and services, loans / advances offered by the bank.

Location: All multiple regions in Jodhpur of Rajasthan.