Job Description:-

Hiring “Grahak Mitra / Customer Support Executive” for Leading PSU Bank Locations: PAN India Roles

Responsibilities: 

 Educate customers to utilize services available through self-service channels provided by Bank 

 Help and support the customers in giving feedback for services availed. 

 Increasing Sales by making available information on various products and services of the bank to customers / visitors. 

 Ensuring HNI / Wealth / Premier customers are given proper attention / recognition while handling and priority in service. 

 Making available product information brochures, forms, applications etc. to visitors / customers. 

 Helping Customers in using alternate /digital services channels, directing to concerned counter / officer in case of need. 

 Supporting customer in using digital channels like ATM, ADWM, INB, YONO Mobile App etc. 

 Suggesting customers regarding the facility of Toll-free numbers / Call Centre / WhatsApp Banking for account balance related information and other requirements related to ATM / INB / Account Statements etc. 

 Direct customers to the concerned officer for cross-selling of products and services, loans / advances offered by the bank.

Skills:- Customer Services and Upselling, Proficiency in Regional/Local Language and English

Location: RBO- NANDED (Branch NAME-  ACB NAIGAON BAZAR, ACB MAHUR (NANDED DEST.) ,ACB LOHA, ACB PETH UMRI ,ACB MANDVI (NANDED DIST) ,TUPPA ,MUDKHED BRANCH ,ARDHAPUR ,ACB MARKET YARD DHARMABAD ,ACB HEDGEWAR CHOWK NAIGAON ,ISLAPUR ,DEGLOORNAKA NANDED ,WADI (BK)